Impact of Covid on the Healthcare Industry

14. Impact of Covid on the Healthcare Industry

The healthcare sector was at the center of the COVID-19 disaster. On the one hand, it has been responsible for the treatment of COVID-19 patients, and on the other hand, it has faced several challenges like other sectors. All in all, the industry needs to continue to innovate and come up with new ways of caring for patients. Significant changes in consumer preferences and behaviors in the demand for health care services are being observed. Athletes who work in this field will do well to understand these behavioral changes and change their ways of working accordingly.

With this context in mind, people were surveyed to measure changes in consumer behavior and to understand changes in consumer preferences and expectations for healthcare providers. people conducted a survey of 419 consumers in all areas, employment status, gender, and age groups focused on improving consumer feelings, behavior, and expectations of health care providers regarding care settings and safety policies. This paper, based on an analysis of responses, suggests important interventions for healthcare providers to enhance consumer engagement and prepare their organizations for the post-epidemic world.

With the change in consumer behavior, the needs of healthcare providers are changing, with the growing popularity of other non-traditional care providers. Consumers are increasingly preferring that their health care needs be met remotely or from the comfort and safety of their homes. They expect their healthcare providers to prioritize adherence to safety regulations. In addition, they are committed to having long-term relationships with suppliers who develop trust and comfort in them.

Emerging players in space are already recognizing these practices and coming up with ways to tackle them, using technology-enabled solutions. Going forward, we all see health managers coming together more and more, with players providing a range of services coming together and giving consumers the care, they need. Many of the services will move to a virtual reality area, or consumer housing, with technological forums that connect them — such as a jigsaw puzzle. Organizations that embrace these changes and think of them as opportunities for evolution will benefit, while those that resist change and simply expect the pre-COVID world to recover will continue to deteriorate over time.


  • Hospital visits (OPD and IPD)

Responses showed that more than 90% of respondents expressed fears of visiting hospitals, while more than 50 percent were concerned about health care after the ban. More than 70% of respondents would like to visit COVID-19 nonprofit hospitals, and 45% were willing to do so only if COVID-19 patients were treated in separate facilities.

  • Safety and security expectations

While consumers expect hospitals and hospital staff to adhere to all safety standards, some are “considered” to be more important than other consumers.

  • Home health care delivery

Home health care is expected to be a major winner as consumer admissions from the hospital, and home-based care across all care systems grow, with 70-80 percent of the sample responding well to home-based care settings in all consultations, diagnoses, and daycare services and patient care.

Fall of Health Care Programs Due to COVID-19?

The U.S. has the most advanced health care system in the world. The high cost of health care and the low cost of medical care has made the global health care system at risk of COVID-19, the same as any other economy. Unlike the US, some countries with universal health care are testing more people for COVID-19 and appear to be fighting in a better way.

Among the developed countries, Northern Italy has one of the leading public health care programs with well-trained medical professionals and doctors. Earlier, the region showed readiness for COVID-19; however, in the current context, the national health care system is on the verge of termination.

COVID-19 has targeted leading healthcare professionals, including mainly medical professionals. 20-30% of health care professionals have been contacted by COVID-19, and 2,500 people have died of COVID-19.

Governments have made various efforts to control the situation. For example, as the number of confirmed cases in India grows, government officials have added 12,000 beds to central government institutions, including the Indian Army and Central Armed Police Forces (CAPFs).

Final Thought

The coronavirus epidemic has had a profound impact on the health care sector, including medicine and medical equipment. The sector experienced a slowdown in growth in the first quarter of 2020. It will take the next two to three years to return to normal when the mitigation measures will be fully operational. Until then, the healthcare sector is expected to grow at a steady pace.

-Amrin Ahmed

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