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14

Mother Dairy

Managing Director: Mr. Manish Bandlish

What is Mother Dairy?

The National Dairy Development Board established Mother Dairy in 1974 as a completely owned subsidiary (NDDB). It was part of Operation Flood, the world’s largest dairy development program aimed at making Indian milk self-sufficient. Mother Dairy has made important contributions to attaining this goal throughout the years through a variety of inventions and programs. Under the Mother Dairy brand, Mother Dairy manufactures, promotes, and sells milk and milk products such as cultured goods, ice creams, paneer, and ghee. The company also has a diverse product range that includes edible oils, fruits and vegetables, frozen vegetables, pulses, and processed foods such as fruit juices and jams, among other things, to suit the everyday needs of every home.

Through a solid network of the booth and retail channels, the Company has built a market leadership position in the branded milk segment in Delhi & NCR over the previous several years. With its selling of Milk and Milk products, it has also expanded its reach to other regions in the North, South, East, and West, making it one of the few enterprises in India to have such a broad distribution network

Brand Dairy cooperatives and village-level farmer-centric groups supply a major portion of Mother Dairy’s liquid milk needs. The Company is dedicated to maintaining institutional structures that empower milk producers and farmers through fair processes. To support and maintain the system, a significant portion of its revenue is invested back into the value chain. Mother Dairy is certified to ISO 9001:2008 (QMS), ISO 22000:2005 (FSMS), and ISO 14001:2004 (EMS). The company places a premium on milk quality, thus it has invested heavily in high-tech automated technologies to assure high product quality, reliability, and safety.

Safal

Safal, Mother Dairy’s F&V division, was the first company in India to organize the fruits and vegetable sector. Today, Safal is the market leader in the organized fruit and vegetable retail business in Delhi NCR, with the most F&V stores and a substantial presence in Bangalore. In the mid-1990s, Safal was also the first brand in India to introduce frozen vegetables. Over time, the brand has earned tremendous customer support and has established itself as a household name with market leadership and a national presence.

Safal also has a state-of-the-art factory in Bangalore that manufactures and sells over 23000 MT of aseptic fruit pulp and concentrate annually, supplying notable food processing firms such as Coca-Cola, Pepsi, Unilever, Nestle, and others. Safal also exports Fresh Fruits & Vegetables (Grapes, Banana, Gherkin, Onion, etc.) as well as Fruit Pulp & Concentrate, Frozen Fruits & Vegetables, and other products to 40 countries including the United States, Europe, Russia, the Middle East, Asia, and Africa.

Dhara

Mother Dairy also sells edible oils under the Dhara brand, which was introduced as part of the NDDB’s ‘Operation Golden Flow’ market intervention effort to address a bigger issue facing Indian farmers and consumers. Dhara cooking oil is known for its trustworthiness, purity, and flavor.

Their Values

Staying in touch with Mother Dairy’s stakeholders has been a constant goal. The latest marketing campaign’s corporate tag line, ‘Happy Food Happy People’, reflects the core of what the company stands for.

They live their thought of producing happiness for their employees by creating a working reality that is meaningful and enriching for them in their endeavor to instill and generate happiness in all the lives they touch. Their personnel practices are continually evolving as a result of ongoing feedback from employees. As a result, in a research conducted by ‘Great Place To Work Institute’ in collaboration with the Economic Times for their annual 2015 poll, Mother Dairy was named the 2nd Best in the FMCG Industry and ranked 39th among India’s Top 100 Best Companies to Work.

Their Vision

Their Vision is to provide consumers with high-quality food and beverages at reasonable rates while guaranteeing fair returns to producers.

Their Mission

Mother Dairy’s history is inextricably related to India’s cooperative movement. They will continue to serve farmers, rural India, and their customers with determination and pride.

Their Quality Process

Procurement

Mother Dairy owns New Generation Co-operatives, which source fresh milk directly from state-level co-operatives (NGC). At the separate collection and chilling centers, milk supplied from individual producers is verified for all basic quality metrics that fulfill company specifications and requirements.

To retain the freshness of the milk, it is delivered to the Dairy units in insulated Milk Tankers that are kept chilled.

All incoming Milk received at Dairy plants is subjected to stringent quality inspections. These include organoleptic (taste, odor, and appearance), physicochemical (temperature, foreign matter, percent fat, percent SNF, percent acidity, percent protein, and so on), microbiological (MBRT), and the existence of any adulterations in milk (e.g. Formalin, urea, starch, sugar, Glucose, maltodextrin, nitrate, Salt, Hydrogen Per-oxide, neutralizer, ammonium compounds, and Fat adulterations).

Quality operations inspect, approve, and release commodities, ingredients, and packaging material utilized in our products by company criteria and needs.

Hygiene & Good Manufacturing Practices

For our production units, Good Manufacturing Practices (GMP) are a given; they are part of our tradition of delivering high-quality, safe products. For the manufacture and handling of safe products for our valued clients and consumers, we maintain the highest level of GMP and hygiene regulations.

Processing

Our products are made in cutting-edge production facilities employing cutting-edge processes and technologies. Before reaching the consumer, the milk received at the plant goes through a series of processing procedures. Filtration, clarifying, pasteurization, chilling, filling, packing, and storage are all processes in the liquid milk production process. Homogenization, vacation, extreme heat treatment, evaporation, and dehydration are some of the process procedures for different dairy products. The processing equipment is cleaned and sanitized utilizing automatic Cleaning in Place (CIP) systems that follow the ‘5T’ principles of Technology, Time, Temperature, Turbulence, and Testing. Using a scientific approach, critical control points (CCP) and operational prerequisite programs (OPRP) are identified for each process, and suitable control measures are implemented to ensure that Quality and Food Safety criteria are satisfied.

To ensure that the appropriate product is delivered the first time, process control parameters are monitored, documented, and reviewed by the Quality Plan.

Manufacturing processes are compared to best-in-class standards to improve infrastructure and system needs over time.

Packing

Filling and packing is a very sensitive activity that requires strict access control. To avoid cross-contamination in our finished product, zoning concepts are used in these locations. Our Packing In-charges conduct and record online quality control checks (e.g. net weight, leakages, seal integrity, batch coding, packing material quality, filling temperature, and so on).

For packing activities, only QC-certified and released packaging materials are used.

The packaging material they use for their products is designed to keep the taste, freshness, and unique natural aroma of their products.

Product Release & Testing

According to their internal standardized sampling plan and test procedure, the finished product is tested for the stated quality parameters of each product category. Quality functions record and review test findings. Only high-quality products are released for shipping, ensuring that they reach our valued customers and consumers.

Distribution

Its strength comes from following a methodical Process approach across the whole distribution chain to offer products that meet the highest quality requirements to their clients and consumers.

They address the following distribution needs:

1. Standard standards and norms for warehousing, handling, storage, and transportation needs are available.

2. vehicle benchmarking for infrastructure and hygiene needs

3. Infrastructure and sanitary criteria benchmarking of CFAs and Distributors

4. Milk Shop Infrastructure and Hygiene Requirements Benchmarking

5. Distribution chain quality criteria (e.g., cleanliness, storage temperature) are monitored.

Merchandizing

Their goods are sold through a network of Milk Shops, retail locations, and mobile vending units that adhere to the highest hygienic standards in the industry. They make certain that items are available, that they are exhibited properly, and that cold chain conditions are maintained to preserve product quality and freshness.

Industry Food & Beverages
Company size 1,001-5,000 employees
Headquarters Noida, Uttar Pradesh
Type Privately Held
Founded 1974
Website: http://www.motherdairy.com
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