NeeliTech LLP

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“Designing innovative and more appropriate automation solutions to achieve process excellence.”

NeeliTech, based in Bengaluru, has carved out a position in the market for automation solutions. The firm has been delivering intuitive, cost-effective, and tailor-made RPA solutions for organisations across disciplines as an Automation Anywhere and UiPath implementation partner. Jyothi Noronha, CEO, and Arvind Tegginamath, COO, explain how NeeliTech helps clients with disruptive and fresh experiences as part of their digital transformation path.

NeeliTech Robotic Process Automation is redefining traditional business procedure concepts, administering workflow process, and back-office tasks, according to Jyothi Noronha, CEO, and Arvind Tegginamath, COO.

How can NeeliTech enter the market of RPA procedures as a firm that promotes process automation?

NeeliTech is a new firm with a strong focus on pure-play automation. We collaborate with our technology partners and customers as a partner in their automation journey, not merely as a system integrator. Our multi-platform RPA expertise and thorough understanding of underlying technologies help to establish this confidence. We bring hands-on experience as business analysts who understand the customer’s company, use-cases, and practical difficulties. After that, technical specialists create custom-designed solutions, and certified engineers construct clever BOTS. All of this is done with process-driven discipline and enthusiasm to guarantee that the RPA journey meets its objectives for each project and beyond.

Put some light on the many industry verticals where your RPA technology is used.

Because there is repetitive manual work that can be automated in every sector, RPA simply delivers a ’24/7 super-efficient, error-free digital workforce’ that can be trained for every use-case in any industry vertical. Manufacturing, supply chain management, and finance and accounting are all low-hanging fruit for automation because of their enormous quantities and consistent operations. The above areas account for the majority of our success stories.

Many firms are attracted by the idea of RPA but are hesitant to take the first step. In such circumstances, it appears that a proof of concept will be the most appropriate catalyst for determining viability. Please describe how you do a proof-of-concept/pilot-program for a company to determine whether the solution will work or not.

A proof of concept is an excellent idea. It’s like watching a preview for a movie that everyone is talking about in your own home theatre! To conduct a POC, we first verify that the customer is serious about the RPA project by obtaining budget and management buy-in approvals. RPA must be implemented from the top down; otherwise, it will not achieve the high level of adoption required to generate ROI.

POC begins with a review of the procedures that are the most ‘painful’ to the business in terms of extensive human labour, errors, and time-consuming and unreliable behaviour at peak levels. The processes are then examined in detail by our business analysts to determine their complexity, automation viability, and any process streamlining that may be required. This clearly shows the return on investment of implementing process automation.

We next pick a process that can demonstrate high value, extract a portion of it, and automate it in the customer environment with their data to demonstrate automation. This gives the RPA solution more credibility. We wrap off the POC with a demo for all of the participants. This is the point at which other process owners get interested in automating their operations, and the journey continues. It takes 1-2 weeks to finish the POC process.

Following that, we’ll do a trial with 4-5 processes to see if we can get a return on investment in the same year. This can take anywhere from 8 to 12 weeks. When end-to-end operations across departments or across the enterprise are automated, however, the ROI is exponential.

Tell us about any of your customer projects that have had a favourable impact on the company’s position.

A major Global Business Services firm, delivering a range of professional services and solutions in strategy, consulting, and operations management, was one of our first clients. Some of the most well-known global brands are among their clients.

NeeliTech assisted them in achieving digital transformation for their main clients while also reducing costs and improving process efficiency. We now work with them as their exclusive automation partner on several projects in order to achieve continuing accelerated growth through process transformation, digital technology enablement, and the creation and management of value-generating business services as a result of our success.

We just closed a transaction with a large retail account, one of India’s top e-commerce market leaders. They had previously worked with a large system integrator, but preferred a smaller RPA solution provider, so they came to us to scale their RPA initiatives. This has confirmed our commitment of providing targeted service that exceeds client expectations. It’s the only way to guarantee that we’re different and a desired partner.

What is NeeliTech’s long-term strategy? What other advancements do you want to implement?

We secured a foothold in this fascinating realm of automation by entering the RPA industry as pure-play RPA professionals. However, “Intelligent Automation” is the way forward.

On the one hand, our automation system must incorporate BPM principles such as process mining and workflow management. In terms of technology, however, RPA’s future lies in collaborating with cognitive technologies to become more intelligent. In order to do this, we are incorporating Artificial Intelligence, Natural Language Processing, Machine Learning, and data analytics into our solutions in a seamless manner.

Our goal for the coming year is to create cost-effective, intelligent, ready-to-use BOTs for some of the most useful use cases we’ve learned about from our customers. We’ve also gained a lot of expertise from our work with a diverse range of customers from various industries, as well as the difficulties they face and the solutions we’ve provided. We want to consolidate these skills and branch out into consulting – Lean consulting, Process mining, and specific technologies involving intelligent automation, to name a few.

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